FAQs
SleepSack® Swaddles
The item I want is sold out. How will I know when it is back in stock?
| Simply contact our customer service, and we’ll be happy to take down your information so we can be in touch when the item is back in stock. You can reach us Monday to Friday 9:00 - 17:00 GMT at + 44 (0) 203 735 7569 or email us at europehelp@halosleep.com. |
When should I stop swaddling my baby?
As your baby grows, they will outgrow their need for swaddling. It's time to stop swaddling your baby as they start to show signs of "breaking out" of the swaddle, when they begin to move about the cot and roll over, or when they to prefer to have their arms free. To ease the transition for the baby, you can start introducing the HALO® SleepSack® Sleeping Bag.
Can I start using a larger-sized SleepSack® Swaddle on my newborn and then he/she can just grow into it?
We do not recommend using a SleepSack® Swaddle that does not correspond to your baby’s current size. The purpose of the swaddle is to keep your baby from having any excess material that may bundle up around baby’s nose or mouth. If the baby is wearing a swaddle that is too large, there is a potential for the baby's head to slip through the neck hole or for excess material to bundle up around his or her face.
How does the SleepSack® Swaddle help babies sleep safely?
The SleepSack® Swaddle replaces loose blankets in the cot that can cover a baby’s face and interfere with breathing. It also helps reduce the risk of baby overheating.
What is your size chart for HALO® SleepSack® baby swaddles?
| 0-3 months, 48 - 58 cm, 3 - 5 kg 3-6 months, 58 - 66 cm, 6 - 8 kg |
What is a TOG Value?
A TOG is a unit of measure of thermal insulation used in the textile trade. The British "TOG" value is the international standard measurement of a blanket's thermal effectiveness (how well it keeps you warm).
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Keep in mind that layering allows great flexibility in keeping babies warm and cozy without overheating.
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The HALO® SleepSack® wearable blanket is suitable for a wide range of temperatures by adjusting the clothing worn underneath it. Babies can wear anything from just a nappy to a long sleeve bodysuit or a cotton coverall.
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All SleepSack® fabrics breathe and wick moisture to avoid overheating.
Why is the zipper upside down?
The zipper is inverted to allow you to unzip the SleepSack® Swaddle from the bottom for easy nappy changes. There is no need to disrobe or unswaddle your sleeping baby.
Will my baby overheat?
We have found that the SleepSack® Swaddle is suitable for a wide range of temperatures by adjusting the clothing you put on your baby underneath the swaddle. It keeps them comfortable in all but the warmest rooms. They can wear anything from just a nappy underneath the SleepSack® Swaddle to a coverall or sleeper. Many parents have reported that their babies sleep better with the SleepSack® Swaddle since they stay covered all night long.
How does the SleepSack® Swaddle hold up in the washing machine?
Our SleepSack® Swaddle is made of the highest-grade fabrics available which will remain durable through many washings. It should be washed with like colours, and tumbled dry on low heat. Remember to close the fastener strips on the swaddle before washing to prevent it from attaching to other items in the wash. It is also recommended to close the zipper and turn inside-out before laundering.
Are HALO® products tested and compliant in the EU?
| All of our HALO® products have been tested extensively and comply with the EU laws. Our products are being tested frequently to ensure we comply with the latest regulations. |
Is the SleepSack® Swaddle chemically treated with flame retardant chemicals?
No. The fabric and fibers used to make our garments are not chemically treated in any way.
How do I transition my baby from swaddling to a SleepSack® Sleeping Bag?
When your baby shows signs of breaking free from the SleepSack® or rolling over, it’s time to discontinue swaddling. To make the transition easier, we recommend gradually transitioning your little one to the SleepSack® Sleeping Bag. You can do this by swaddling your baby for a few nights with one arm out, then two arms out of the swaddle. Your baby will still have the secure feeling of the swaddle while gradually adjusting to having their arms free.
SleepSack® Sleeping Bags
The item I want is sold out. How will I know when it is back in stock?
Simply contact our customer service, and we’ll be happy to take down your information so we can be in touch when the item is back in stock. You can reach us Monday to Friday 9:00 - 17:00 GMT at + 44 (0) 203 735 7569 or email us at europehelp@halosleep.com.
How do I use the SleepSack® Sleeping Bag?
Slip the SleepSack® Sleeping Bag over your baby's regular sleepwear as a replacement to loose blankets in the cot. You may want to put a short or long sleeve bodysuit or a coverall on underneath the wearable blanket depending on your nursery temperature. Don't put your baby to sleep wearing a hat, as this can result in overheating.
How do I transition my baby from Swaddling to a SleepSack® Sleeping Bag?
When your baby shows signs of breaking free from the SleepSack® Swaddle or rolling over, it’s time to discontinue swaddling. To make the transition easier, we recommend gradually transitioning your little one to the SleepSack® Sleeping Bag. You can do this by swaddling your baby for a few nights with one arm out, then two arms out of the swaddle. Your baby will still have the secure feeling of the swaddle while gradually adjusting to having his arms free.
How does the SleepSack® Sleeping Bag help babies sleep safely?
The SleepSack® Sleeping Bag replaces loose blankets in the cot that can cover a baby’s face and interfere with breathing. It also helps reduce the risk of baby overheating.
Why is the SleepSack® Sleeping Bag sleeveless?
It is sleeveless to reduce the chance of baby overheating and is easier to be worn with regular sleepwear underneath.
What is your size chart for HALO® SleepSack® sleeping bags?
| 0 - 6 months, 51-69 cm, 3 - 8.5 kg 6 - 18 months, 69 - 84 cm, 8.5 - 11.5 kg 18 - 36 months, 84 - 98 cm, 11.5 - 15.5 kg |
What is a TOG Value?
A TOG is a unit of measure of thermal insulation used in the textile trade. The British "TOG" value is the international standard measurement of a blanket's thermal effectiveness (how well it keeps you warm).
-
Keep in mind that layering allows great flexibility in keeping babies warm and cosy without overheating.
-
The SleepSack® Sleeping Bag is suitable for a wide range of temperatures by adjusting the clothing worn underneath it. Babies can wear anything from just a nappy, to a long sleeve bodysuit or a cotton coverall.
-
All SleepSack® fabrics breathe and wick moisture to avoid overheating.
Why is the zipper upside down?
The zipper is inverted to allow you to unzip the SleepSack® Sleeping Bag from the bottom for easy nappy changes.
Will my baby overheat?
We have found that the SleepSack® Sleeping Bag is suitable for a wide range of temperatures by adjusting the clothing you put on your baby underneath the sleeping bag. It keeps them comfortable in all but the warmest rooms. They can wear anything from just a nappy underneath the baby sleeping bag to a coverall or sleeper. Many parents have reported that their babies sleep better with the SleepSack® sleeping bag since they stay covered all night long.
How does the SleepSack® Sleeping Bag hold up in the washing machine?
Our SleepSack® Sleeping Bags are made of the highest-grade fabrics available which will remain durable through many washings. It should be washed with like colours, and tumbled dry on low heat. It is also recommended to close the zipper and turn inside-out before laundering.
Are HALO® products tested and compliant in the EU?
| All of our HALO® products have been tested extensively and comply with the EU laws. Our products are being tested frequently to ensure we comply with the latest regulations. |
Is the HALO® SleepSack® Sleeping Bag chemically treated with flame retardant chemicals?
No. The fabric and fibers used to make our garments are not chemically treated in any way.
BassiNest® Swivel Sleeper
Why is the BassiNest® Swivel Sleeper ideal for nursing mums?
The BassiNest® Swivel Sleeper supports nursing mums in two important ways:
- Its swivel design and retractable wall feature make it easy for mum to reach in and lift baby while in bed (vs. stationary and attached bassinets, which often necessitate mum getting out of bed to lift baby). After nursing, it also allows mum to return baby to their separate sleep area without requiring mum to get out of bed.
Why is the BassiNest® Swivel Sleeper ideal for any mum, but especially mums after a C-section?
Approximately one-third of all mums have a Cesarean Section birth. Recovery from this surgery can make any movement painful and difficult – including lifting baby, or having to get in and out of bed to take care of baby. Unlike stationary and attached bassinets, the BassiNest® Swivel Sleeper’s 360° range of motion allows mum to tend to many of her baby’s needs without having to get out of bed. And when mum does have to get in or out of bed, the swivel design allows mum to gently reposition it to accommodate her – so getting in or out of bed can be done easily and with minimal discomfort.
Why is it easier for mums to get in and out of bed with the BassiNest® Swivel Sleeper?
Stationary or attached bassinets are hard to work around. When positioned right next or attached to the bed, mums often have to get in or out of bed by crawling around them. This can be hard to do, inconvenient, and even painful (especially for mums who have had a C-section birth). The BassiNest Swivel Sleeper makes getting in and out of bed easy, convenient and comfortable. Unlike traditional or attached bassinets, its 360° range of motion allows mum to gently move the baby’s sleep area aside, so she can rise or sit down with ease.
How does the BassiNest® Swivel Sleeper enhance bonding with baby?
With the BassiNest® Swivel Sleeper, mum and dad can safely sleep close to their baby – closer than with any other bassinet or co-sleeper. This close proximity allows to more easily reach in and soothe baby; the retractable wall makes it easier to pick up baby, and the mesh sides mean that you can better see your little one. All this culminates in a closer, more intimate sleeping relationship between moms and dads and baby while ensuring that baby is still sleeping safe and sound in their own, separate sleep area.
What are all the ways the BassiNest® Swivel Sleeper can move?
No other infant sleeper on the market moves like the Bassinest swivel sleeper. Its dual-swivel design rotates a full 360° from two distinct pivot points, allowing mum and dad to position baby just where they can best monitor the little. The four-point, tip-proof base is universally adjustable to accommodate bed heights from 60 – 86 cm, and the patented retractable sidewall feature moves down, then returns automatically to allow mum and dad easy access to the little one.
How does the BassiNest® Swivel Sleeper’s lowering bedside wall work?
The BassiNest® Swivel Sleeper’s patented, retractable sidewall lowers easily when mum or dad reaches in to lift or soothe baby. Its auto-return safety feature automatically returns the sidewall to its original, upright position when the pressure is removed, ensuring that baby is always sleeping safely.
Can the BassiNest® Swivel Sleeper be used on either side of the bed?
Yes, the BassiNest® Swivel Sleeper’s 360° range of motion means that it can be positioned and used on either side of an adult bed.
Can it be used with all kinds of adult beds?
The BassiNest® Swivel Sleeper’s low-profile, four-point base is designed to accommodate virtually all bed heights and constructions, with the exception of platform beds. It can be used with beds from 60 - 86 cm in height with only 5 cm clearance from the floor required.
Can it be used on bare or carpeted floors?
Yes, the BassiNest® Swivel Sleeper can be used on bare or carpeted floors. If using with an area rug, please ensure that all four legs are placed either on or off the rug for maximum stability.
What special features come with the BassiNest® Swivel Sleeper?
The BassiNest® Swivel Sleeper Premiere comes with nightlight, floorlight, soothing sounds and two levels of vibration. Each features an automatic shutoff after 30 minutes of use, and the volume of the sound features do not exceed 65dBA. Is it easy to move from room to room? While the BassiNest® swivel sleeper is easy to move, it is not designed to be a portable infant sleeper.
Is the BassiNest® easy to move from room to
room?
While the BassiNest® swivel sleeper is easy to move, it is not designed to be a portable infant sleeper.
Is there an incline feature on the BassiNest® Swivel Sleeper?
No. Inclining a baby is potentially dangerous and not recommended as the baby can tend to slide towards the foot of the inclined sleep surface. Studies show limited benefit of inclining a baby to treat colic or reflux.
Can the bed portion be removed from BassiNest® base and used without it?
The Essentia and Premiere models should not be used without the base.
Is the BassiNest® Swivel Sleeper easily portable so that I can use it in other rooms of my home?
The BassiNest® Swivel Sleeper can be moved to another room. The “cradle” disconnects easily from the base. So the base and cradle can be moved in two pieces. Please note that the “cradle” of the BassiNest® Swivel Sleeper should never be used alone without the base.
Can I use the BassiNest® Swivel Sleeper for my twins?
To ensure your children’s safety, the BassiNest Swivel Sleeper should not be used for more than one infant at a time.
Can I use a mattress other than the one provided with the BassiNest® Swivel Sleeper?
The unique, hourglass-shape of the BassiNest pad is designed to fit optimally into the BassiNest® Swivel Sleeper. It is not recommended to use any pad other than the one provided, as doing so could create a poor fit and result in an unsafe sleep environment for the baby.
Does the BassiNest® swivel sleeper come with a fitted sheet? Can I buy more?
Yes, the BassiNest® swivel sleeper comes with a custom fitted sheet. You can purchase additional fitted sheets on here.
Where can I find the Manual for the HALO® BassiNest® Swivel Bedside Sleeper?
A copy of the Manual for the HALO® BassiNest® Swivel Bedside Sleeper can be found here.
I need help with the assembly of my HALO® BassiNest® Swivel Bedside Sleeper.
I need spare parts for my HALO® BassiNest® Swivel Bedside Sleeper
Please contact our Customer Service team at europehelp@halosleep.com or call +44 (0) 203 735 7569, Monday to Friday 9:00 - 17:00 GMT. We will be happy to assist you with the required spare part for your your HALO® BassiNest® Swivel Bedside Sleeper.
Payment
What payment methods do you accept?
| We accept Visa and Mastercard. |
When will my credit card be charged?
| Your credit card will be charged as soon as your order is processed. |
Does my order include an invoice or prices on the products?
| All items will be shipped without prices. Your order does not include an invoice. All prices can be seen on the order confirmation. |
Returns
What is your return policy?
We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase.
To make a return, simply contact our customer service team at europehelp@halosleep.com or +44 (0) 203 735 7569, and provide your name, order number and the item(s) you’d like to return. We will then assist you in completing the process.
The undesired item(s) must be sent back to us within 14 days of the return authorisation date for a full refund. If the item(s) arrives damaged or not in sellable condition, we will refund you the amount less £2.42 per said item.
Once we receive the returned item, we will issue a refund to the original purchase payment method within 10-14 working days.
Service
Does HALO® offer a gift wrap service?
At present we do not offer a gift wrap service however we are looking into offering this service in the near future.
I have a faulty item. What do I do?
Our customer service team will be happy to assist you regarding your faulty item at europehelp@halosleep.com or +44 (0) 203 735 7569, Monday to Friday 9:00 - 17:00 GMT.
Shipping
How can I track my order once it has shipped?
As soon as we ship your order, you will receive an automated email from HALO® with the tracking details. You can also contact our customer service team at europehelp@halosleep.com or call +44 (0) 203 735 7569 for further information.
How long will it take for my package to arrive?
Packages shipped via standard delivery should arrive within 2-5 working days, depending on your destination.
Do you offer Next Day Delivery?
We offer standard delivery with a delivery time of 2-5 working days, depending on your destination. Unfortunately, we do not offer Next Day Delivery at present. We are working on offering this service in the near future.
Website
Is your website secure?
Yes, the HALO® website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy and cookies policy and our terms and conditions for more information.
What is the advantage of creating an account when checking out?
When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.
